Terms and Conditions

General

  1. A booking becomes definite at the point you receive confirmation of your coaching time slot.
  2. You are given 3 days to make payment in full for the coaching session.
  3. If you do not make payment you will be contacted to make sure you still wish to attend.
  4. If you do not make payment within a further 2 days your lesson will be cancelled.
  5. We reserve the right to decline any booking or bookings.
  6. When attending a lesson, a gift-voucher recipient must bring their voucher.
  7. Any lessons, recording sessions or packages remaining after 12 months of purchase will expire.
  8. When purchasing a package of multiple lessons, a maximum of 2 months gap between lessons may be permitted unless formally requested then agreed by Vocal Ovation. A break exceeding 2 months where no request or contact has been made, may result in expiry of the remaining sessions.
  9. In the unlikely event we need to cancel your lesson we will endeavour to give as much notice as possible and will use all contact options you have provided. If for any reason we cannot contact and you arrive to attend your session we will look at appropriate reimbursement of travelling expenses on a case by case basis.
  10. Copyright in all lesson material and in any material recorded during your lessons is property of Vocal Ovation. No copyright material owned or licensed by Vocal Ovation shall be removed from Vocal Ovation premises without permission. We are unable to provide you with copies of songs or other copyright work as this is an infringement of copyright. No audio or video material on which you appear will be published without your consent.
  11. It is your responsibility to let your coach know about any condition affecting your voice of any other aspect of your health which may be involved in light physical exercise.
  12. You may obtain and use a portable recorder to record your lessons however, may not duplicate, share or publish these recordings in any way; they are for your use only.
  13. Vocal Ovation premises are covered by third party liability insurance however any cases of wilful damage may lead to prosecution.
  14. Vocal Ovation has a strict no smoking policy anywhere within the property and boundaries.
  15. The property grounds are strictly off limits to students and visitors unless accompanied by the owner.

Cancellations & Refunds

  1. Refunds for lessons are not available for any reason accept if cancelled by Vocal Ovation and we encourage students to make every effort to attend their coaching sessions even if they are experiencing throat issues, coughs or colds as lessons can be adapted accordingly.
  2. Lesson bookings cancelled with more than 48 hours notice of the start time can be rescheduled by calling or emailing us.
  3. If the required notice is not given for a cancellation or reschedule the full cost of the lesson will still be charged.
  4. Once a package of lessons commences only under extreme circumstances might it be considered for cancellation & refund. IF a part refund is granted on a discounted lesson package, any lessons already taken will be charged at full rate and deducted from the original price paid plus a £20 administration fee. This only applies to sessions yet to be booked and confirmed and will only be considered within 30 days of the initial payment date.
  5. Gift Vouchers are non-refundable once processed and sent to the purchaser or recipient however under certain circumstance may be transferred. Should you wish to pass on to someone else you must request this by email.